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Casino Vip Host Duties And Responsibilities VideoVIP Host To The High Rollers in Las Vegas
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Designed specialized spreadsheets that enabled more personalized contact with customers via sales calls. Attracted loyal customer base from outside regional markets and competitor casinos.
Education And Athletic Training. Consistently recognized for developing customer relationships and increased guest satisfaction scores. Conducted annual employee performance reviews.
Assisted with the development and collection of CSA goals and initiatives. Served as Executive Casino Sales team member for Baton Rouge's first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
Obtained referrals from Tropicana properties throughout the U. Created and exceeded the highest quality of customer service in a fun, fast, and friendly manner for our elite guests.
Served as department leader, trained staff and oversaw the company VIP Lounge from its inception, to deliver and ensure a flawless entertainment environment.
After spending six years working for a large investment bank and an accounting firm, Marz is now self-employed as a consultant, focusing on complex estate and gift tax compliance and planning.
Retaining High Rollers A large part of a casino host's job is initiating contact with guests that the casino identifies as being a high roller, or who has the potential to become one.
Issuing Comps Hosts must maintain a professional demeanor at all times and provide outstanding customer service. Video of the Day. Attributes of a Successful Casino Host.
About the Author Michael Marz has worked in the financial sector since , specializing in wealth and estate planning. More Articles You'll Love.
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